Refund policy

At Zevar & Zari, we take pride in offering handcrafted and customized products that reflect timeless elegance and quality craftsmanship.

Due to the nature of our products, our return and refund policy is designed to ensure fairness and maintain product quality standards.

Returns

  • We do not accept returns on most products as they are handcrafted and may be made-to-order.
  • Returns are only accepted if:
    • The product received is damaged or defective
    • You receive a wrong item

   Important:

  • The issue must be reported within 48 hours of delivery
  • An unboxing video or clear images are required as proof

Refunds

  • Once your request is approved, the refund will be processed within 5–7 working days
  • The refund will be credited to your original payment method
  • In case of COD orders, refund will be processed via bank transfer or store credit

Exchange Policy

  • Exchanges are allowed only for:
    • Damaged or defective products
    • Incorrect items received
  • Exchange requests must be raised within 48 hours of delivery

Shipping Charges

  • If the issue is from our side (damage/wrong product), we will bear the shipping cost
  • Otherwise, shipping charges (if applicable) will be paid by the customer

Non-Returnable Items

  • Customized or made-to-order products
  • Worn, used, or altered items
  • Products without original packaging or tags
  • Discounted / sale items

How to Request

To request a return or exchange, contact us with:

  • Order ID
  • Product details
  • Images / unboxing video

📧 Email: reemadheewar16@gmail.com